Shipping Information and Rates

EYI ships products throughout North America and also provides fulfillment of orders through its Hong Kong office. We have teamed with the North America's leading delivery providers for fast and reliable service at your door.

We place all orders immediately upon receipt of payment and orders are transmitted to our distribution centers for shipping the following business day.

All orders entered into our system after 7:15pm PST are transmitted to our distribution center with orders processed the next business day. The order is then processed by the distribution center and given to the courier on the second business day. Day 1 of the shipping service begins when the package is given to the courier.

Please allow 1-2 business days for processing all orders prior to shipping.

Shipping within the US (Federal Express)
8% - Ground, 5-10 business days
10% - 3-Day Select, 4-6 business days
15% - 2-Day Express, 3-4 business days

All shipments to Puerto Rico, Hawaii, Alaska, and Virgin Islands are subject to 10% shipping rates and shipped FedEx Air service.

Shipping within Canada
6% - Canada Post, 5-10 business days
8% - Can Par, 5-10 business days

Delivery times will vary depending upon location. Orders to small centers or remote locations may require extra shipping time. In addition, extreme weather conditions may cause delivery delays. If you are unavailable when the courier attempts to deliver your package the driver will leave the package providing they feel it is a safe drop location.

Pick-Up Center in Hong Kong
No.1. Minden Avenue, 15th Floor
Tsim Sha Tsui, Kowloon, Hong Kong

Please ask Customer Service for additional pick up centers, i.e. EYI Consignment Center locations.

$2.50 handling fee is applied to all orders.
A minimum shipping charge of $4.00 will apply to each order $50.00 and under.

If you have any questions or comments regarding our shipping terms, please do not hesitate to contact us.

Customer Service
Phone: 1-866-582-4579
Email: helpme@eyi.us

Track your Order

Before we ship your order, we assign a Tracking Number to each parcel of the shipment. If you are a member of EYI, you may track your shipments yourself on the delivery service provider's website. Tracking Numbers will be posted in your back office on your Order History screen. Simply select "Back office Login", enter your user name and password, and select "My Business / Previous Orders" from the top tool bar. The tracking number will appear after each order listed if available. Use the Tracking Number provided to track your order on our couriers website.

Fedex
Canpar
USPS

If you have any questions, just call Customer Service (604) 759 5000 or send an e-mail to helpme@eyi.us, and we'll do our best to help. If, for some reason, we are unable to ship your complete order, we'll ship the items which are available and the balance of your order will be shipped upon availability.

Shipping to Multiple Addresses

If you'd like to have us ship items to more than one address, no problem! Just submit a separate order for each address.

Order Cancellation

Please call Customer Service 1-866-582-4579 or send an e-mail to helpme@eyi.us to check the status of your order. If your order has been shipped, we cannot cancel it. You may return new unused products to our warehouse facility, pre-paid, within 30-days from the purchase date. All returns must be pre-authorized by Customer Service. Processing fees may apply.

Damaged, Defective, or Undelivered Product

If product is damaged or defective, you are responsible to contact the Company within fourteen (14) days from the purchase date. We will issue a call tag for the product and send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service. EYI will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within fourteen (14) days from the purchase date.